Nurse Connect
A care-coordination platform that automates shift filling, compliance and family updates.
Within 12 weeks of go-live across 4 regions.
Per coordinator, redirected to clinical oversight.
Reduction in premium agency cover within one quarter.
Driven primarily by proactive visit updates.
The client problem
- 1Coordinators were spending 4–5 hours per day on the phone trying to fill last-minute shifts, with a 31% no-fill rate causing agency spend to balloon.
- 2Compliance documentation (DBS, training, right-to-work) was tracked across spreadsheets and email, with expired credentials regularly slipping through.
- 3Families had no visibility on care visits, leading to high inbound call volumes and avoidable complaints.
Our solution
Built a shift-matching engine that ranks available carers by qualifications, location, continuity-of-care and historical reliability — then auto-offers shifts via SMS with one-tap accept.
Centralised compliance into a live register with automated 30/14/7-day expiry chasing, blocking non-compliant carers from being offered shifts.
Launched a family portal and WhatsApp updates triggered automatically at visit start, end and on incident notes.
Features delivered
Multi-factor ranking algorithm offers shifts to the best-fit carer first, not a mass blast.
Carers accept or decline via SMS, no app install required — accept rate 4× higher than email.
Automatic blocks on expired DBS, training or vaccinations with audit trail for CQC inspections.
Generates plain-English shift summaries from carer notes for family and clinical leads.
Trigger-based updates with opt-in privacy controls per service user.
Single screen showing unfilled shifts, at-risk visits and compliance flags in priority order.
Technology stack
Inside the product
"We've turned coordination from firefighting into proactive planning. The compliance piece alone would have justified the project — but the shift fill numbers transformed the P&L."
Automated WhatsApp outreach and compliance tracking for healthcare recruitment agencies.
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